Product Support

Support Hotline

IDT is dedicated to supporting your business by providing you with a team of support professionals.

You can rely on IDT to assist you in setting up the IDT system, and to help you on an ongoing basis with any day-to-day queries.

When you utilize IDT software you will always have the security of professional assistance whenever you need it. You will receive:

Timely responses by a dedicated help desk support team
Quality user’s guides and support documentation
Access to progress reports for support enquiries
Upgrade packs and installation assistance

IDT Support Services runs a toll-free telephone support hotline during normal business hours. Our professional support team will diagnose and fix most problems over the phone, but we can also come to you if necessary. You can call us on + 61 7 3209 6495 or e-mail support@idt-world.com.

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Master Control Site Hosting

The Master Control Site (MCS) is a unique Head Office administration and compliance system that forms an integral part of Investment Architect. It provides total control over customisation and compliance. You usually appoint an Administrator to perform ongoing customisation and maintenance for your group, but if you prefer, IDT can host your Master Control Site at our headquarters in Brisbane. We provide all the hardware and expertise.

Our MCS Hosting service will:

Supply all hardware and maintenance of hardware for the MCS
Supply a backup system for disaster recovery
Provide a secure, controlled environment
Provide backups of the MCS
Facilitate template changes
Run data transfers
Run maintenance programs
Create and distribute new installations, upgrades and updates to existing sites by CD, email or web
Create and distribute service packs by CD, email or web to existing sites
Provide management reports on adviser usage of the system

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